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Exchange & Return Policy
Exchange & Return Policy
\nELEPHONTY is committed to customer satisfaction and has established this policy to ensure clarity of procedures and the rights of all parties.
\nExchange and Return Conditions
\n\t•\tCustomers have the right to request an exchange or return within 7 days from the date of receiving the order.
\n\t•\tThe product must be in its original condition, unused, and undamaged.
\n\t•\tThe original invoice or order number must be provided.
\nNon-Returnable & Non-Exchangeable Products
\n\t•\tUsed or damaged products.
\n\t•\tProducts with removed tags or that have been altered in any way.
\n\t•\tPromotional or discounted products (if explicitly stated as non-returnable).
\nReturn Process
\n\t•\tRefunds will be processed after inspecting the product and ensuring it meets the required conditions.
\n\t•\tRefunds will be issued using the same payment method used for the purchase.
\n\t•\tThe refund process may take 5 to 10 business days, depending on the service provider.
\nShipping Costs
\n\t•\tThe customer bears shipping costs if the return is due to personal preference.
\n\t•\tELEPHONTY bears shipping costs in the event of a confirmed error or manufacturing defect.