Complaints & Suggestions Policy

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Complaints & Suggestions Policy

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At ELEPHONTY, we believe that our customers’ feedback is the foundation of continuous improvement and development.

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Receiving Complaints

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Customers may submit a complaint in the following cases:

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• Product defects or faults
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• Shipping delays
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• Issues related to orders or services
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Complaint Handling Process

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• Complaints are carefully reviewed within 2–5 business days.
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• The customer will be contacted to clarify and provide an appropriate solution.
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• We are committed to offering fair and satisfactory solutions whenever possible.
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Suggestions

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We welcome all suggestions that contribute to the development of our products or the improvement of the shopping experience, and we consider them an essential part of our journey.